Frequently Asked Questions
Find answers to common questions about Captain Freebie and free samples.
Getting Started
Are these actually free or are there hidden costs?
Yes they really are free. Every offer we post is completely free with no hidden costs. We are committed to sharing only authentic freebies and not discount codes. If an offer requires you to cover shipping, we will always mention that in the post.
How do I claim a freebie?
ach post provides specific claiming instructions. You will click 'Claim Yours Now' button and then complete the registration form on the offer page and await confirmation from the company. Delivery varies by offer as some are instant while others take a few weeks to reach to your doorsteps.
Why do I need to provide my information?
Companies just need your address and email so they know where to send your freebies. Never provide sensitive information like credit card numbers or your social security number.
About Free Samples
How do I claim my free sample?
Simply fill out the form on the freebie page with your accurate information. After you submit, your sample will be processed and shipped to you within 4-8 weeks.
How long does it take to receive my free sample?
Delivery time varies depending on the company and the specific offer that you are applying for. Most samples arrive within 4-8 weeks however, highly popular freebies may take longer due to high demand.
Can I apply for multiple freebies?
Yes you can claim multiple different freebies daily however most offers are limited to one per household so duplicate claims of the same freebie aren't usually allowed by companies.
Privacy & Security
Is my personal information safe?
Yes we protect your personal information using industry standard encryption. We never sell your data to third parties and are fully compliant with USA regulations.
Why do you need my email address?
We use your email to send freebie status updates, competition results and daily new offer notifications. Unsubscribe anytime via the link in our emails.
How can I delete my personal data?
Yes. Request data deletion via our contact form or email. All requests are processed within 30 days.
Technical Issues
The form is not working. What should I do?
Refresh the page and clear your browser cache. Ensure all required fields are completed. Try a different browser or device. If issues persist then contact us via our Contact form.
I did not receive a confirmation email.
Check your spam/junk folder and verify you entered the correct email address. Contact us if you need further help with this issue.
Why is the website not loading properly on my phone?
Clear your mobile browser cache and cookies and make sure that you are using the updated browser version. If issues continues please contact our support team for further assistance.
